Tropic Marin Closes Turkish Facility and Offers Users Replacement Salt
18 Feb, 2022
Following scattered consumer reports of cloudy water, odd odors, and some brown residue after the use of its Pro-Reef salt mix produced in 2021 in a new Turkish production facility, Tropic Marin is arranging for aquarists to get replacement sea salt from its long-established German production plants.
Tropic Marin provided the following statement to CORAL:
From Tropic Marin® February 2022:
Update regarding our February 2nd statement regarding Tropic Marin® Pro-Reef® sea salt manufactured in our production facility in Turkey.
As the aquatic life science company that has reliably provided premium quality products for over 50 years, Tropic Marin® takes seriously our commitment to our customers and our community. We have moved as quickly as possible to isolate any potential issues with the product made in the facility in Turkey and have now closed that facility.
Our testing thus far has yielded no evidence that the minerals linked to cloudiness or residue are harmful. But we are not waiting for more results to take action. We are moving forward with a process to replace any Tropic Marin® Pro-Reef® sea salt manufactured in our former facility in Turkey and doing everything possible to ensure no problems occur in the future.
We care deeply about making things right and living up to the high standards we set for ourselves and for serving our customers.
The replacement process:
The procedure is now in place to enable customers to seek replacement of Tropic Marin Pro-Reef® sea salt manufactured in our production facility in Turkey, packaged in 100-gallon and 160-gallon boxes and in 200-gallon buckets. The salt produced at our facility in Turkey can be identified from our other manufacturing sites, as follows: A label on the front of the 100-gallon and 160-gallon boxes states, “Manufactured in Turkey under the authority of Tropic Marin AG.” The 200-gallon buckets have this statement as well on the side of the bucket.
Customers should return to their retailer with a receipt of purchase, a picture of the label that shows the statement mentioned above, and a lot number of the product to be replaced. It is not necessary to return the actual product to the retailer. Lot numbers on boxes are located on the side of the box, printed on a small paper label. A similar label is located on the bottom of the buckets. Lot numbers are requested, but not mandatory. If you acquired your product from an online source, please contact that source directly for the replacement.
Your retailer may not have the replacement product immediately available at the time of your return. Please know that we are doing everything in our power to move as much German-made replacement product over to the US as quickly as possible. However, due to current shipping constraints, it may take as long as 2 months or more for replacements to arrive from Germany. We appreciate, and are extremely thankful, for your continued patience while we navigate the logistics of this very complex situation.
Your Tropic Marin® team
Tropic Marin Statements:
About the author
February 19, 2022
“Not harmful”. Have seen testing stating otherwise, copper and arsenic to name a few. this is going to turn into class action lawsuit, and tropic marine is trying to get ahead of it
February 21, 2022
TM is really being thorough, they are going above and beyond. Other companies just gave the ignore treatment…
February 22, 2022
I believe Tropic Marin is a company who will do whatever it takes to correct any issues from any of their products. Maybe one should allow them the time to complete their investigation and address the issue once a complete study has been completed on the salt. Let the true facts dictate the course of actions.