Retail Aquarium Stores React to Pandemic

19 Mar, 2020

Living Reef Orlando adopts curbside pickup and delivery options.

Living Reef Orlando adopts curbside pickup and delivery options.

While many aquarium retailers around the U.S. continue to operate under “business as usual,” inevitable change is coming. Some aquarium stores are already enacting changes in an effort to limit the impact of the Coronavirus among their customers and staff while weathering the pandemic. This story may be updated with new reports and viewpoints as they develop. Last updated: March 20, 2020 at 14:54 pm

via Living Reef Orlando (LRO), Orlando, Florida

As we all go through this difficult time with uncertainty, we are changing things up and taking precautions where needed. We are now offering CURBSIDE PICKUP and DELIVERY. Call ahead and we can have your order ready to pick up, no matter how big or small. We can also deliver your order, within a 10-mile radius, for a small fee and minimum order.

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via Preuss Pets, Lansing, Michigan

Kirbay Preuss of the family pet shop Preuss Pets shared a personal update on curbside service and adjusted hours for the remainder of the week, with extended morning curbside pickup hours. Preuss says that while the store remains open, they are trying to limit casual visitors in the store.

Adjusted hours and curbside service!

Posted by Preuss Pets on Wednesday, March 18, 2020

Preuss Pets institutes Preuss Pick Up.

Preuss Pets institutes Preuss Pick Up.

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POSTPONEMENTS ANNOUNCED
• Interzoo 2020

• Reef-a-Palooza Orlando 2020

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Aquarium Zen in Seattle has opted to close their retail location through April 1st.

Aquarium Zen in Seattle has opted to close their retail location through April 1st.

via Aquarium Zen, Seattle, Washington

Dear friends of Aquarium Zen,

In light of the escalating Coronavirus situation, I’ve decided to suspend our retail storefront’s normal operations until April 1 (no joke). I want to protect the health and safety of my customers and employees first and foremost, and in order to move through this phase with grace, I feel it’s in everyone’s best interest if we close for a bit. I was hoping to leave the shop open as an oasis of normalcy in a chaotic time, but things seem to be escalating by the minute. Thank you for your support and understanding in this difficult decision.

We are going to try and brainstorm some options for some limited economic activity, like curbside services and online sales. My employees and I will be working at the store trying to improve our aquatic ecosystems, offerings, and displays, so when we do re-open I hope you will find new energy and a reinvigorated Aquarium Zen.

Unfortunately, this decision will make for a significant economic sacrifice to our normal flow of resources. I have no plans to lay off any employees at the moment. If you would like to continue to offer financial support at this time, you can do so by purchasing an online gift certificate that can be redeemed at the store when we re-open or when we launch our online platform. Here is the link for the e-gift cards:

squareup.com/gift/22XNB828E3RNQ/order

Thank you so much for your support over the years. We’ve been growing steadily and the business has been developing beautifully thanks to the wonderful community that has grown up around Seattle’s little aquascaping speakeasy! I hope to use this shutdown phase as an opportunity for Aquarium Zen to mature into a greater potential. Please take care of yourselves, and reach out to me for advice or just to say hello! I will miss you over the next couple weeks; you are pretty much the only family I have. Your fishy friend, Steve

Anyone interested in curbside services? Aquarium Zen, Seattle just received three pallets of fine Japanese aquascaping supplies!

Anyone interested in curbside services? Aquarium Zen, Seattle, just received three pallets of fine Japanese aquascaping supplies!

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Are you a retailer and would like to share what you’re doing to adjust to the new business climate? Send your story to matt.pedersen@reef2rainforest.com.

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About the author

Matt Pedersen
Matt Pedersen

Matt Pedersen is a Sr. Editor and Associate Publisher with Reef To Rainforest Media, LLC & CORAL Magazines, and is a Sr. Editor and Publishing Partner with Aquatic Media Press, LLC & AMAZONAS Magazine. Matt has kept aquariums for 38 years, has worked in most facets of the aquarium trade, is an active aquarist and fish breeder (both marine and freshwater), and was recognized with the 2009 MASNA Award as the MASNA Aquarist of the Year.

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